UX Researcher

eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest European e-commerce businesses. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it offers the best deals in regular and charter flights, low-cost airlines, hotels, cruises, car rental, dynamic packages, holiday packages and travel insurance to make travel easier, more accessible, and better value for the more than 17 million customers it serves across 44 markets. eDreams ODIGEO is listed in the Spanish Stock Market.

We are looking for a UX Researcher to join our Retail team based in Barcelona.

The UX Researcher will be responsible for

• Lead stakeholder interviews, brainstorming sessions, and features and functionality workshops.
• Plan and conduct user-centered design research including identification of user needs and goals (through interviews, focus groups, workshops, contextual inquiry, and ethnographic studies), as well as task and workflow modeling.
• Conduct benchmark analysis.
• Plan, implement, conduct, and present user research using methods including: usability studies, ethnographic field studies, eye tracking studies, persona creation, competitive evaluations, participatory design sessions, user surveys, card sorting, guerilla usability tactics, and similar approaches.
• Collaborate with user experience designers, product management, development, and project management.
• Synthesize qualitative, quantitative, and customer support data to guide business decisions and drive change by translating your research insights into actionable recommendations.
• Work with user experience designers to create concepts based on business requirements and research findings.
• Conduct iterative testing using diverse methods
• Identify new tools and methods to increase efficiency in research activities
• Identify opportunities to further extend the value of user research to other teams.
• Champion research within the organization

Desired Skills and Experience

• Minimum 2+ years experience in gathering user requirements, field studies, usability testing, and questionnaire/survey design. Preferably in a large-scale e-commerce environment.
• Minimum of 1-year experience in a large-scale online industry required.
• Minimum of 1-year experience with conducting research in the mobile space.
• Degree in Cognitive Psychology, Human Computer Interaction, Human Factors, Sociology, Anthropology or related comparable experience.
• Excellent time-management, multi-tasking, strong analytical and oral communication skills and the ability to prioritize quickly.
• Self-starter that is able to collaborate actively with others in a cross-functional manner.