Humans vs Bots: Typos, Trolls and other challenges for NLPHumans vs Bots explores the technical limitations of NLP in a world of high expectations.
A mix of faster computers, a more mature artificial intelligence field and the growing collaboration of technologists and humanists is shaping the new generation of conversational interfaces. How much magic is there really involved and where are we in the practice? How are real chatbots from real brands performing?
In this talk Cristina Santamarina will review the 10 most important natural language challenges she faces when designing conversational interfaces. From slang and typos to rants and trolls she will provide examples and propose dialogue design techniques that can help mitigate them.
A mix of faster computers, a more mature artificial intelligence field and the growing collaboration of technologists and humanists is shaping the new generation of conversational interfaces. How much magic is there really involved and where are we in the practice? How are real chatbots from real brands performing?
In this talk Cristina Santamarina will review the 10 most important natural language challenges she faces when designing conversational interfaces. From slang and typos to rants and trolls she will provide examples and propose dialogue design techniques that can help mitigate them.
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